Custom Automatic Conversions (CAC) warrants every transmission to the original purchaser, warranties are not transferable and do not cover abuse.
All CAC torque converters carry a 1 year unconditional warranty from the date of shipment. Torque converters requiring warranty repairs must be shipped prepaid to an address provided by CAC.
In the case of CAC transmissions, a CAC torque convertor must be installed at the time of installation of the transmission. Use of a 3rd party or OE convertor will invalidate the transmission warranty.
Custom Automatic Conversions warrants, transmissions will be free of defects in workmanship and material for a period of 2 years with unlimited mileage from the date of manufacture. ALL Electronics carry a 1 year warranty against defect from the date of production.
Warranties DO NOT cover such things as abuse, lack of maintenance, installer errors or fluid contamination. Hard parts including but not limited to input, intermediate and output shafts ARE NOT covered against breakage or subsequent damage to the transmission.
If tires are 37’’ or taller, and engines are above 600HP, without proper provisions as suggested by CAC at time of purchase, warranty coverage will be determined at the sole discretion of CAC.
In the event that the CAC Allison is being installed as a result of the vehicles current transmission failure, proof of purchase and installation of a new cooler and proper flushing of cooler lines must be presented at time of purchase and again if a warranty claim should arise.
If replacement of the CAC transmission is not the result of current transmission failure; proof of proper flushing of the transmission cooler and lines must be presented prior to a warranty claim.
All electronics, TCM’s, CAC Controllers and wire harnesses carry a 1 year warranty.
CAC’s obligations under this warranty are limited to repair and or replacement upon inspection of the defective product, based solely upon our discretion. Custom Automatic Conversions warranty does not cover but is not limited to: the cost of removal, reinstallation, freight charges, downtime, rental expenses, storage, towing charges, travel expenses or peripheral damage to the powertrain. This warranty covers parts and materials only. Incidental and subsequent damages are expressly removed from this warranty.
Any defective item must be sent back to CAC freight prepaid.
To the extent permitted by law, the Buyer hereby waives all rights other than those expressly specified herein and acknowledges that this warranty defines exclusively the only remedies covering the purchased product. This warranty shall not be extended, amended or changed unless agreed to by both Buyer and Seller in writing. In no case will the obligation of the Seller exceed the original purchase price of the items purchased as indicated on the original bill of sale. Possible restocking fees not to exceed 20% and possible deductions for wear and tear may be applied.
The Seller assumes no liability regarding the improper installation or misapplication of the product. It is the installer’s responsibility to confirm the proper method of installation and application of the covered product.
The Warranty Agreement shall be governed by the Law of the State of Florida without regard to principles of conflicts of Laws. The parties irrevocably submit to the exclusive jurisdiction of the United States District Courts for the North/Western District of Florida and, to the extent such federal courts do not have jurisdiction, the state courts of Florida, for the purpose of any action arising out of or relating to the Agreement. All claims in respect to such action shall be heard and determined in any Federal court or, to the extent provided above, State court sitting in Santa Rosa County, Milton, Florida.